Last Updated: May 1, 2026
Welcome to ReeffShop– Frequently Asked Questions
Here you’ll find answers to common questions about ordering, shipping, returns, payments, and more. If you don’t see your question below, please contact us at info@reeffshop.it.com.
Q: Are your products guaranteed?
A: Yes. We are committed to providing quality products. If you experience any defect, damage, or receive an incorrect item, we will make it right through our 30‑day return policy. Simply contact us within 30 days of delivery, and we will issue a prepaid return label or arrange a replacement.
Q: Do you have a physical store I can visit?
A: No. We are an online‑only business and do not have any physical retail store open to the public. However, we have a dedicated return address where you can send back items: 8147 N Evansville Brooklyn Rd, Brooklyn, WI 53521, United States.
Q: How much does shipping cost?
A: Shipping is free for all orders shipped to the contiguous United States and Canada. There are no minimum purchase requirements and no hidden fees.
Q: How long does it take to receive my order?
A: Orders are processed within 1–2 business days. After that:
- United States: 2–4 business days delivery
- Canada: 4–7 business days delivery
Please note that delivery times are estimates and may vary due to carrier or customs delays.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are processed in USD.
Q: Can I return an item? Is there a restocking fee?
A: Yes. You can return eligible items within 30 calendar days of delivery. Returns are free and there is no restocking fee. The item must be unused and in its original packaging. Please contact us to receive a prepaid return label.
Q: How long does a refund take?
A: Once we receive your returned item, we inspect it within 1–2 business days. After your refund is approved, the money will be sent back to your original payment method. Depending on your bank or card issuer, it may take an additional 7–10 business days to appear in your account.
Q: Do you ship outside the United States and Canada?
A: No. Currently we only ship to the contiguous United States (lower 48 states) and Canada (excluding Yukon, Nunavut, and Northwest Territories). We do not ship to Alaska, Hawaii, U.S. territories, or other international countries.
Q: Will I have to pay customs fees or duties for Canadian orders?
A: Canadian customers are responsible for any import duties, taxes, or brokerage fees charged by Canadian customs. We have no control over these fees and cannot predict their amount. Please check with your local customs office before ordering.
Q: How can I track my order?
A: Once your order ships, we will send you a confirmation email with a tracking number. You can track your package directly through the carrier’s website using that number.
Q: Is my payment information secure?
A: Yes. We do not store full credit card details. All card payments are processed through PCI‑DSS compliant gateways (Stripe or PayPal). PayPal payments are covered by PayPal’s buyer protection.
Q: What if I receive a damaged or wrong item?
A: Please contact us within 7 days of delivery at info@reeffshop.it.com. We will arrange a free replacement or a full refund at no cost to you. You will not need to pay for return shipping in this case.
Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel an order, please contact us as soon as possible. Once the order has already been processed or shipped, we may not be able to cancel it, but you can always return it under our 30‑day return policy.
Q: Do you share my personal information with third parties?
A: We do not sell your personal data. We only share necessary information with service providers (shipping carriers, payment processors) to fulfill your order. For full details, please see our Privacy Policy.
Q: How do I contact customer service?
A: You can reach us by email at info@reeffshop.it.com or by phone at +1 (608) 295‑2800, Monday – Friday, 9:00 AM – 6:00 PM Central Time. We typically reply within one business day.