Last Updated: May 1, 2026
Return Window
You have 30 calendar days from the date you receive your item to request a return.
Eligibility Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In its original packaging (including all tags, accessories, and documentation)
- Returned for a valid reason such as a quality issue (defective or damaged) or a change of mind (as long as the above conditions are met)
Free Returns
We offer free returns for all eligible items. A prepaid return shipping label will be provided by our customer service team. No restocking fees apply.
How to Start a Return
- Contact us at info@reeffshop.it.com within 30 days of delivery.
- Provide your order number and reason for return.
- We will email you a prepaid return label and instructions.
- Pack the item securely and ship it back using the provided label.
Non-returnable Items
For hygiene or safety reasons, certain items may be non-returnable (e.g., opened personal care products, underwear, or perishables). We will clearly indicate such items on the product page before purchase.
Refund Processing
- Once we receive the returned item, we will inspect it within 1–2 business days.
- Approved refunds will be credited back to your original payment method within 1–2 business days after approval.
- Depending on your bank or payment provider, it may take 7–10 business days for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery. We will arrange a free replacement or a full refund without requiring a return (or with a prepaid label if return is necessary).
Return Address
8147 N Evansville Brooklyn Rd, Brooklyn, WI 53521, United States